Starting a franchise business can be a daunting task, particularly if you have never owned your own business before. Fortunately, here at We Love Pets we have lots of experience in supporting new Franchisees and setting them on the path to success!
We got together with some of our franchisees to find out how their top tips for people starting their We Love Pets journey.
Start as you mean to go on. Tracy Alexander of the Reading East branch is a firm advocate for setting standards early on. This includes keeping up to date with admin tasks and also things like charging cancellation fees, even at the start. “Basically, start off on the right foot, and think ahead to how you want the business to be run when you’re really busy and wanting to be as efficient as possible”.
Get to know your local council. Jenny Bond of our Wimbledon branch says, “I would contact your local council asap (even before you launch) to find out who the key contact is for dog boarding licencing and to gain an understanding of what the process and the selection criteria is when making an application.”
Use the support available to you. “Have confidence in the support team and don’t be scared of asking.”, recommends Sleaford branch director, Adrian Green. Here at We Love Pets we are able to offer expertise and support in accounts, marketing and sales, and the team are always happy to help.
Customer service is key. Adrian also points out the importance of great customer handling skills, even when you are really busy! “Act on every enquiry you get, never saying no and always being friendly and showing a great deal of interest in their pet.”
Maintaining a work/ life balance. When running your own franchise business it can be tempting to let work time bleed into your relaxation/ family time, particularly when you work from home. Tracy adds, “doing admin at certain days/times and making sure you take down time is really important”.
If you are thinking about purchasing your own We Love Pets franchise, or are a new franchisee with us, we hope these top tips are useful and something you will be able to take on in the exciting business year ahead. If you have any questions or would like to find out more about becoming a We Love Pets franchisee, don’t hesitate to contact us at [email protected] or download a brochure.