We Love Pets has won the Emerging Franchisor of the Year Award category in the prestigious annual bfa HSBC Franchise Awards 2018.
The award was presented by Olympic cyclist Chris Hoy at a black-tie ceremony in Birmingham last week.
Run by the British Franchise Association (bfa), these widely-respected awards recognise both franchisors and franchisees who have demonstrated outstanding business acumen, innovation and achievement.
We Love Pets beat off competition from Angela’s Swim School and Fitness Space and is the first lifestyle business to win the category. The award recognises franchisors who can demonstrate they have built the strong foundations to create the infrastructure necessary to sustain growth and tackle the challenges that can occur in infancy.
Judges were impressed by the support offered to franchisees by We Love Pets, including business, marketing and pet experts. It is also the only franchise to have a vet nurse and solicitor on the advisory team.
We Love Pets also sets itself apart by offering the City & Guilds dog walking and pet sitting qualification, in partnership with Wiltshire College, an accredited, internationally-recognised education institution. This means franchisees receive practical hands-on training, as well as on-line learning.
Excellent customer service drives the business and that is delivered by strong staff training. Franchisees are trained in managing staff performance, motivating and looking after a team, and We Love Pets is currently working with Tesco’s Talent Manager to develop this training. There is also an e-learning platform for teams living further away and an intranet site providing a one-stop shop to training, advice and support.
Joanne White, Founder and Company Director of We Love Pets, said: “The bfa franchise awards are amongst the most prestigious and we are over the moon to have won this national award. Thank you to everyone who’s already part of the growing We Love Pets franchise family, we couldn’t do this without your support.”